Last updated: August 8, 2024
This Privacy Policy explains how Desines (“the Site,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase on www.desines.com, or otherwise communicate with us about the Site (collectively, the “Services”). “You” and “your” refer to the user of the Services, whether you are a customer, website visitor, or another person whose data we collect under this policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or for legal or regulatory reasons. We will post the updated policy on the Site and adjust the “Last updated” date as required by law.
How we collect and use your personal information
To provide our Services, we collect— and have collected in the past 12 months — personal information from various sources. The data we collect depends on how you interact with us.
In addition to the specific uses described below, we may use your information to communicate with you, deliver or improve the Services, comply with legal obligations, enforce our Terms of Use, and protect the Services, our rights, and those of users or others.
Personal information we collect
The type of data we collect depends on how you use our Site. “Personal information” refers to data that identifies, relates to, or can be associated with you.
Information you provide directly:
This may include:
Contact details: name, address, phone number, email
Order details: billing/shipping address, payment info, email, phone number
Account info: username, password, security questions
Customer support: messages you send via the contact form
Some features require this information. If not provided, certain features may not be accessible.
Information collected automatically:
We may collect usage data (e.g., IP address, device type, browser, site interactions) using cookies, pixels, and similar technologies.
Information from third parties:
Examples include:
Service providers like Shopify
Payment processors
Tracking data from email or ad interactions
How we use your personal information
Fulfilling services: payments, orders, shipping, returns, etc.
Marketing: emails, SMS, direct mail, personalized ads
Security: detecting and preventing fraud or misuse
Support and improvements: customer service and platform optimization
Legal basis (EU): Legitimate interest under Article 6(1)(f) of the GDPR.
Cookies
We use cookies to run and improve our Site. For more info, visit: Shopify Cookie Policy.
Cookies help remember your preferences, analyze site use, and customize ads.
You can disable cookies in your browser, though this may impact your experience.
We recognize the Global Privacy Control (GPC) signal, allowing you to opt out of ad-related sharing. More info: globalprivacycontrol.org
Sharing your personal information
We may share data with:
Service providers (e.g., hosting, payments, logistics)
Marketing and business partners
Affiliates or group companies
As part of a business transfer (e.g., merger, sale)
When required by law
Information shared in the last 12 months:
Identifiers (name, email, order info)
Commercial info
Usage data
Location data
Recipients include: service providers, marketing partners, affiliates
Sale or sharing of data
We have “sold” or “shared” personal data for advertising purposes in the past 12 months.
Data categories involved:
Identifiers (name, email, phone)
Commercial data
Usage data
Third-party sites and links
We are not responsible for privacy practices of other websites linked from our Site. Always review their privacy policies.
Children’s data
Our Services are not intended for children. If a child has shared data with us, please contact us for removal.
Security and retention
We use reasonable safeguards, though no method is 100% secure.
We retain data as long as needed to fulfill purposes, meet legal requirements, or resolve disputes.
Your rights
Depending on your location, you may have the right to:
Access your data
Delete your data
Correct your data
Request data portability
Opt out of sale/sharing or targeted advertising
Restrict processing
Withdraw consent
Appeal a decision
Manage preferences (unsubscribe via any email)
You can exercise your rights via the Site or by contacting us. We may require identity verification or allow you to authorize a third party.
Complaints
Contact us with any complaints. If unsatisfied, you may reach out to your country’s data protection authority (see EEA list here).
International users
Your data may be transferred and processed outside your country. We rely on EU Standard Contractual Clauses to safeguard these transfers.
Desines
Phone number: + 447723342140
Email: info@desines.com
address: Dorpsstraat 55, 5314AD, Bruchem, The Netherlands
VAT number: NL003411220B78
Trade register number: 80205887
Our customer service is available from Monday to Friday, between 9:00 am and 6:00 pm GMT. We promise to respond to any request or problem within 24 hours on business days.
Contact us here!