Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Maestro, Shop Pay, and Google Pay. All payments are processed in Euro (EUR).

2. Can I change my shipping address after placing an order?

Yes, you can request a shipping address change by contacting us at info@desines.com within 24 hours of placing your order. After this time, we cannot guarantee changes.

3. How do I cancel my order?

To cancel your order, please email us at info@desines.com within 24 hours of placing it. After 24 hours, cancellation may not be possible as your order may already be processed or shipped.

4. What is your return policy?

We accept returns for both defective and non-defective products within 30 days of delivery. Items must be new and unused with original packaging.

5. Do you accept exchanges?

No, we do not accept exchanges. If you wish to replace an item, you will need to return it for a refund and place a new order.

6. Who pays for return shipping?

Customers are responsible for the cost of return shipping. Desines does not charge any restocking fees.

7. How long does it take to receive my refund?

Refunds are processed within 10 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.

8. How long will delivery take?

Orders are processed within 1–2 business days and shipped within 3–5 business days. The total delivery time is typically 4–7 business days.

9. Do you offer free shipping?

Yes, we offer free delivery within the United Kingdom.

10. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link to follow your package and estimated delivery date.

11. What if my order is delayed or arrives damaged?

We are not responsible for delays or damage that occur during transit. However, if your order arrives damaged, please contact us within 24 hours of receipt at info@desines.com.

12. How can I contact customer support?

You can reach our customer support team by emailing us at info@desines.com. We are available Monday to Friday and will respond as quickly as possible.